Frequently Asked Questions
Q: Do you have Wi Fi in the apartments?
A: Yes, we have Free Wi Fi access from each apartment as well as on the ground floor – just ask at reception for the password.
Q: What’s the difference between a Self-Catering Resort (like Narrowneck Court) and a Hotel (like the Marriott)?
A: There are a few differences, but here are some main ones:
Hotel Rooms: Hotels are usually smaller as you have most meals in the Hotel itself or elsewhere – basically a place to sleep. A resort like Narrowneck Court, have large spacious rooms with a fully equipped kitchen, laundry, lounge room etc – kind of your home away from home.
Linen Changes: Hotels provide daily linen changes and self-catering apartments have a linen change if your stay is longer than 7 nights.
Room Service: Whilst we don’t provide Room Service. There are menus in your apartment for you to order food to be delivered from local restaurants.
Price: Hotels are usually more expensive than self-catering apartments and suit short stays. Our average stay is 6 nights.
Q: Is Narrowneck Court close to the beach?
A: Are you kidding? Any closer and we’d be in the water! To be honest it’s about 20 metres to cross the road and get your toes in the sand.
Q: How far is Cavil Avenue Mall from Narrowneck Court?
A: It’s a 1.1km walk south along the esplanade. It takes about 15 minutes to walk there before you’ve had dinner and up to 20 minutes to walk home, depending on how big your meal was!
Q: Can I buy tickets to Theme Parks and other activities from reception?
A: Yes you can. In fact we sell all Theme Park Tickets at 5% of door prices and can help plan any day tour to Byron Bay, Springbrook, O’Reilleys, etc. All with no booking fee or credit card transaction fees.
Q: Should I bring a beach towel?
A: We do provide all linen and bath towels, but not beach towels – might be a good idea to bring one or buy one in town.
Q: Are all the apartments air-conditioned?
A: Most aren’t, as we always have an ocean breeze. All apartments have ceiling fans, but there are a couple of Air-Conditioned apartments. You can request one if you think you’ll need it, but most people don’t end up turning it on. Personally I’ve lived here with my wife and kids since 1999 and don’t have A/C - I prefer the fresh ocean air.
Q: Can I moor a boat at Narrowneck Court?
A: Yes. The Nerang River is at the back of the building and powered marina berths are available for just $10 extra per night.
Q: How many people can fit in a two bedroom apartment?
A: All rates are quoted for up to 4 people, but the apartments can handle up to 6. The extra person charge is $20 per person per night.
Q: Is the pool heated?
A: The pool is heated to 28 Degrees Celsius from the beginning of April til the end of September. In the summer months, the heater is not required.
Q: Do you accept Schoolies?
A: No. Schoolies is a special event in the last two weeks in November that requires a high level of security. We don’t cater for this event.
Q: Can you organise for groceries to be delivered to my apartment?
A: Coles will deliver. You go online and put your order in. We can even have in your apartment ready for yo